Account Data
Aapka account details — name, address, phone — sirf aapke profile security aur withdrawal verification ke liye store hote hain.
LEGAL REFERENCE
Privacy Policy — Aapka Suraksha Hamara Wada
ak ls1 par jab aap account kholte ho, aapka personal data hamari sabse bari zimmedari hai. Hum samajhte hain ke aapka naam, address, JazzCash ya Easypaisa account details...
Data suraksha first priorityTransparent privacy practicesAapka control, aapka choice
Hamara Privacy Approach Samajhen
Jab aap ak ls1 par join karte ho, hum kuch information collect karte hain — aapka naam, address, phone number, aur JazzCash, Easypaisa, SadaPay ya Raast account details withdrawal aur verification ke liye. Yeh information tab tak secure rehti hai jab tak aap hamara customer ho. Hum is data ko kisi third party ko nahi bechte. Agar local qanoon ijazat deta hai,
hum withdrawal aur account verification checks karte hain. Aapka transaction history aapka account mein hi rehti hai. Account delete karte waqt hum record-keeping laws ke mutabiq data rakhte hain.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
HAMSE MAILEN
Privacy Sawalat ke Liye Support
Team online
Email Support
[email protected] par email karien. Hum 48 ghanton mein jawab dete hain. Aapka privacy concern ya data access request ko hum seriously lete hain aur jaldi se jaldi handle karte hain.
Account Settings
Aapka account dashboard mein Privacy Settings section hai. Wahan se aap dekh sakte ho ke hamne aapke baare mein kya information rakhee hai aur kaunse permissions active hain.
Live Chat
Hamara support team live chat ke zariye available hai 10 AM se 10 PM Pakistan time tak. Woh privacy-related questions ka direct jawab dete hain aur guide karte hain.
HAMARA COMMITMENT
Privacy mein Hamara Stand Solid Hai
Data Encryption
Aapka sab personal information encrypted server par store rehti hai. JazzCash, Easypaisa, SadaPay aur Raast payment details banking-grade encryption mein...
No Third-Party Sales
Hum aapka data brokers ko nahi bechte. Aapka information hamari internal systems aur required legal authorities ke sath hi rahti...
Regular Security Audits
Hamara technical team regularly security checks karta hai. Jab bhi vulnerability detect hoti hai, hum immediately patch karte hain.
Transparent Policy Updates
Agar hamara privacy policy change hota hai, hum email se notify karte hain. Aapko changes samajhne ka time milta hai...
Account Verification
ID proof aur address confirmation sirf account security aur withdrawal compliance ke liye hota hai. Hum ye details aapke account...
Withdrawal Privacy
JazzCash, Easypaisa, SadaPay aur Raast ke through jo withdrawals hoti hain, woh aapke payment provider ke according processed hoti hain...
PRIVACY STANDARDS
Hamara Policy Consistency
Payment Information
JazzCash, Easypaisa, SadaPay aur Raast account details encrypted rehti hain. Hamara system un par direct balance check nahi karta — sirf withdrawal clearing ke time verify hota hai.
Gaming Activity
Aapka game history, wagers, aur winnings aapke account mein hi store hote hain. Hamara analytics team sirf aggregate data dekh sakte hain, na individual play history.
Communication Records
Email, chat, aur support tickets jo aap send karte ho, woh 12 months ke liye archive rehte hain for dispute resolution.
Device & Location
Hamara system aapka login device aur approximate region track karta hai account security ke liye — agar suspicious activity ho to alert ata hai.
Cookie & Analytics
Hamara website cookies use karta hai session management aur anonymous usage patterns ke liye. Aap browser settings se in-house analytics ko disable kar sakte ho.
Data Retention
Account close karne ke baad, financial records 7 saal tak rakhte hain Pakistan tax compliance ke liye. Personal data 90 days mein permanently delete ho jata hai.
Hamara Platform Kaise Built Hai
Secure Login System
Aapka password hash ho kar store hota hai. Two-factor authentication optional hai — aap enable kar sakte ho agar extra security chahiye.
Withdrawal Verification
JazzCash, Easypaisa, SadaPay, Raast — in sab ke through withdrawal hote waqt hum KYC-compliant verification karte hain aapke account protect karne ke liye.
Session Management
Agar 30 minutes inactivity ho, aapka session automatically logout ho jata hai. Ye sab karte hai browser cookies aur server-side tokens.
Fraud Detection
Hamara system unusual withdrawal requests detect karta hai — agar sudden large amount ya different payment method, hum verification call karte hain pehle process karne se.
Access Logs
Aapka account log mein sab logins, withdrawal requests aur settings changes record rehte hain. Aap anytime dekh sakte ho ke kaun kab access kiya.
Compliance Architecture
Hamara infrastructure GDPR-aligned principles follow karta hai. Supported ilaqon mein local banking regulations aur data protection laws hamara baseline hain.
Aaon Sawaal Aur Jawab
Haan, approximate location hamara server detect karta hai login IP se — ye account security ke liye hai. Agar aap different city se access karien to aapko notification milti hai. Aap browser location services disable kar sakte ho — hamara system us par depend nahi karta.
Encrypted format mein store hota hai, aur sirf withdrawal processing ke time decrypt hota hai. Hamara support team aapka full account number nahi dekh sakta — sirf last 4 digits ho sakte hain records mein.
Personal data 90 days mein delete ho jati hai. Financial records 7 saal tax compliance ke liye rakhte hain — yeh Pakistani law requirement hai. Baaki sab anonymized ya removed ho jati hai.
Bilkul nahi. Aapka individual play history, bets, aur winnings sirf aapke account mein private rehti hain. Hamara analytics sirf aggregate, anonymous patterns dekh sakte hain — kab total wagers ya average session time ka general data.
Haan, zaroori changes se pehle hum email notification bhejte hain. Aapko 30 din ka notice milta hai pehle changes effective hone se. Agar changes mein issue ho to aap objection kar sakte ho aur account close kar sakte ho.
Payment linking sirf tokenization ke through hota hai — actual account number hamara server par store nahi hota. Har withdrawal request fresh authentication require karta hai aapke payment app mein.
Turant email karien [email protected] par. Hum investigation shuru karte hain aur aapke account ko temporarily lock kar sakte hain agar required ho. Withdrawal suspend kar sakte hain jab tak verification complete na ho.